E2E Networks
E2E Networks
We have identified the cause of the issue affecting myaccount.e2enetworks.com and tir.e2enetworks.com.
Our engineering team is actively working on implementing a fix and restoring the affected services as quickly as possible.
We apologize for the inconvenience and appreciate your patience. We will continue to provide updates as progress is made.
The issue affecting myaccount.e2enetworks.com and tir.e2enetworks.com has been resolved.
Our engineering team has successfully implemented the fix, and both portals are now fully operational and accessible. We will continue to monitor the services to ensure their stability.
We apologize for the inconvenience caused and sincerely appreciate your patience and understanding throughout this incident.
We are aware of reports from a small number of customers experiencing compute nodes becoming unreachable or appearing offline.
Our engineering team is actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Following the recovery, we continued to closely monitor the environment, and all services were observed to be operating normally with no further issues.
We apologize for the inconvenience caused and sincerely appreciate your patience, understanding, and continued support.
Should you have any questions or require any assistance, please feel free to contact our Cloud Platform Team at cloud-platform@e2enetworks.com.
During the post-recovery monitoring period, a small number of isolated incidents were reported where some restored resources were temporarily unreachable over the network.
These incidents were promptly investigated and resolved, and the respective customers were informed. No broader platform-wide issues were observed during this period.
Recovery activities were completed, and all previously affected compute resources were successfully restored.
Following the recovery, the engineering team initiated enhanced monitoring of the environment to ensure continued service stability and to promptly identify any residual issues.
Our engineering team made significant progress in recovering the affected compute resources. The majority of impacted nodes were restored and brought back online.
Recovery efforts continued for the remaining affected resources on priority, and customers whose resources had been restored were informed individually.
Dear Customer,
We would like to inform you of a scheduled upgrade to the E2E Networks MyAccount Cloud platform. This maintenance is part of our ongoing efforts to enhance platform performance, reliability, and security through regular software and infrastructure updates.
Maintenance Details
Date: 23 June 2026 (Tuesday)
Time: 10:00 PM to 10:10 PM IST
Maintenance Window: 10 Minutes
Affected Region: Delhi-NCR
Expected Impact
During the maintenance window, resources hosted in the Delhi-NCR region will not be manageable through the MyAccount portal or APIs. Operations such as provisioning, power management, snapshots, backups, and other management actions for Delhi-NCR resources may be temporarily unavailable.
However, all existing workloads and services in the Delhi-NCR region will continue to run normally without interruption. Resources hosted in the Chennai region will remain fully operational and manageable, and all MyAccount portal and API operations related to Chennai resources will function normally throughout the maintenance period.
Recommendation
We recommend planning any management activities for Delhi-NCR resources outside the maintenance window to avoid any inconvenience.
We apologize for any inconvenience this may cause and appreciate your understanding and continued support. Should you have any questions or require assistance, please contact our Cloud Platform Team at cloud-platform@e2enetworks.com.
Best regards,
E2E Cloud Platform Team
Scheduled Window: June 17, 2026 | 9:00 PM – 10:00 PM IST
As part of our ongoing infrastructure optimization efforts, we will be migrating IPv6 network traffic from the legacy Noida Zone to our upgraded Delhi-NCR network infrastructure. This activity includes BGP routing updates designed to improve network resiliency, performance, and service reliability.
Expected Impact:
Customers with workloads associated with the affected IPv6 ranges may experience intermittent network fluctuations or brief service interruptions lasting approximately 2 – 5 minutes while routing changes are being applied.
Affected IPv6 Ranges:
Our engineering team will actively monitor the maintenance activity and work to ensure a seamless transition with minimal customer impact.
If you have any questions or require further assistance, please contact us at cloud-platform@e2enetworks.com.
We appreciate your understanding and continued support.
Scheduled Window: June 12, 2026 | 10:30 PM – 04:30 AM IST
As part of our ongoing infrastructure optimization efforts, we will be migrating network traffic from the legacy Noida Zone to our upgraded Delhi-NCR network infrastructure. This activity includes BGP routing updates designed to improve network resiliency, performance, and service reliability.
Expected Impact:
Customers with workloads associated with the affected IP ranges may experience intermittent network fluctuations or brief service interruptions lasting approximately 3 – 6 minutes while routing changes are being applied.
Affected IP Ranges:
Our engineering team will actively monitor the maintenance activity and work to ensure a seamless transition with minimal customer impact.
If you have any questions or require further assistance, please contact us at cloud-platform@e2enetworks.com.
We appreciate your understanding and continued support.
Dear Customer,
We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud Console and TIR Portal will take place on 9 June 2026 (Tuesday). The details of the maintenance activity are as follows:
Maintenance Date: 9 June 2026 (Tuesday)
Maintenance Window: 6:30 AM IST – 6:40 AM IST
Region: All Regions (Delhi-NCR & Chennai)
Expected Downtime: 10 Minutes
Affected Services:
During the maintenance window, the MyAccount Cloud Console, TIR Portal, and their associated API operations will be temporarily unavailable. All existing customer nodes, workloads, applications, and running services will continue to operate normally without any disruption.
Purpose of Maintenance
At E2E Networks, we continuously follow industry best practices to keep our software and infrastructure updated with the latest enhancements and security patches. This upgrade activity is part of our ongoing efforts to improve platform performance, security, reliability, and operational efficiency. The maintenance will help us further optimize the management and delivery of our cloud services.
Impact
During the maintenance window:
Recommendation
We request that you plan your activities accordingly and avoid performing any portal-related operations during the maintenance window.
We regret any inconvenience this may cause and appreciate your understanding and continued support.
If you have any questions or require assistance, please contact us at cloud-platform@e2enetworks.com, and our Platform Team will be happy to assist you.
Regards,
E2E Networks Limited
Dear Valued Customer,
We would like to inform you that our primary support number (+91-11-4117-1818) may be temporarily unreachable due to ongoing maintenance activities.
During this period, our support team remains available and can be reached at the following alternate number:
Support (Temporary): +91 81484 86176
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will notify you once the maintenance is complete and the primary support line is fully operational again.
If you require any assistance, please do not hesitate to contact us on the alternate support number.
Thank you for your continued support.
Best Regards,
Support Team
Dear Valued Customer,
We are pleased to inform you that the maintenance activities on our primary support line have been successfully completed.
You can now reach our Cloud Platform Support Team through our regular support number:
Support: +91-11-4117-1818
The temporary support number is no longer required for regular assistance.
Thank you for your patience and understanding during the maintenance period. If you require any assistance, please do not hesitate to contact us.
Best Regards,
Support Team
Dear Customers,
We are currently investigating a network issue impacting customer nodes within the IP range 164.52.192.0/21.
Affected virtual machines and services in this network may be unreachable or experiencing connectivity issues. Initial investigation indicates that the issue is related to a core network component.
Our engineering team is actively working to identify the root cause and restore services at the earliest possible time.
Impact:
Customer VMs within the 164.52.192.0/21 network may be down or inaccessible.
Network connectivity to affected services may be intermittent or unavailable.
We will continue to provide updates as more information becomes available.
We sincerely apologize for the inconvenience caused and appreciate your patience while we work on resolving the issue.
Regards,
Cloud Platform Team
E2E Networks
Dear Customers,
The network issue impacting customer nodes within the 164.52.192.0/21 range has now been resolved.
Services affected network are back online and operating normally. The issue was identified at the core network component level and corrective actions have been completed by our engineering team.
We are continuing to monitor the network closely to ensure service stability.
We sincerely apologize for the inconvenience caused and thank you for your patience and understanding during this time.
Regards,
Cloud Platform Team
E2E Networks
Dear Customer,
We would like to inform you about a planned maintenance activity scheduled during the below maintenance window.
Upgrade Date: 20th May 2026 (Thursday) Upgrade Window: 7:00 PM to 7:05 PM IST Region: Delhi/NCR
Downtime: 0 (All existing workloads and services will continue to operate without disruption.)
At E2E Networks, we continuously follow best practices to keep our software and hardware stacks upgraded and patched in order to enhance performance and security. This maintenance activity is planned as part of the same initiative and will help improve and optimize the management and operations of the TIR AI/ML platform to serve our customers more efficiently.
No downtime is expected for running workloads and services. However, you may observe intermittent issues while creating or managing resources during the maintenance window.
Please consider the above maintenance window and plan your activities accordingly.
We regret any inconvenience this may cause and appreciate your continued support.
If you have any queries regarding this activity, please raise a support ticket through the support section of the MyAccount portal or email us at cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.
Best regards, E2E Networks Ltd.
Dear Customer,
We would like to inform you about a planned maintenance activity scheduled during the below maintenance window.
Upgrade Date: 14th May 2026 (Thursday) Upgrade Window: 7:00 PM to 7:05 PM IST Region: Delhi/NCR
Downtime: 0 (All existing workloads and services will continue to operate without disruption.)
At E2E Networks, we continuously follow best practices to keep our software and hardware stacks upgraded and patched in order to enhance performance and security. This maintenance activity is planned as part of the same initiative and will help improve and optimize the management and operations of the TIR AI/ML platform to serve our customers more efficiently.
No downtime is expected for running workloads and services. However, you may observe intermittent issues while creating or managing resources during the maintenance window.
Please consider the above maintenance window and plan your activities accordingly.
We regret any inconvenience this may cause and appreciate your continued support.
If you have any queries regarding this activity, please raise a support ticket through the support section of the MyAccount portal or email us at cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.
Best regards, E2E Networks Ltd.
We are currently experiencing minor degradation on a few compute nodes. Our engineering team is actively investigating the issue and working to restore normal operations at the earliest.
If your nodes are impacted, please share the node details with us at cloud-platform@e2enetworks.com. Our team will prioritize and investigate your request promptly.
Our next update will be shared by 5:30 PM IST on 12th May 2026.
Update: All nodes have now been successfully restored and are up and accessible. If you are still experiencing any issues, please reach out to our Cloud Platform team by emailing cloud-platform@e2enetworks.com with the relevant details, and we will assist you promptly.
Update: Our engineering team is actively working on resolving the issue. Most of the affected nodes have been restored and are now up and running. We are continuing our efforts to bring the remaining nodes back to full functionality at the earliest.
Dear Customer,
We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud will take place on 4th May 2026 (Monday). The details of the activity are as follows:
Upgrade Date: 4th May 2026 (Monday)
Upgrade Window: 10:00 PM – 10:10 PM
Region: All (Delhi-NCR & Chennai)
Downtime: 10 minutes (Only the MyAccount portal and all its API operations will be under maintenance. All existing nodes, workload and services will continue to operate without disruption.)
Purpose:
We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security
and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount Cloud to serve our customers more efficiently.
Impact:
During the maintenance activity, the Myaccount portal and its API operations won't be available.
However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services, which are already running and are in working condition.
Recommendation:
Please consider the above maintenance & plan your activities accordingly.
We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.
If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.
Best Regards,
E2E Cloud Platform Team
We are currently experiencing performance degradation and node outages on a few nodes. Our engineering team is actively working to restore full service at the earliest. If your nodes are impacted, please share the node details with us at cloud-platform@e2enetworks.com and our team will prioritize and investigate your request promptly. Our Next update will be by 11.45 pm 15th April 2026
Update: All nodes have now been successfully restored and are up and accessible.
If you are still experiencing any issues, please reach out to our Cloud Platform team by emailing cloud-platform@e2enetworks.com with the relevant details, and we will assist you promptly.
Dear Customer,
We would like to inform you that approximately 92% of the nodes are now up and accessible.
Our engineering team is actively working on the remaining nodes and conducting thorough checks to restore full service at the earliest.
We will continue to keep you updated on the progress.
If you have any concerns or require assistance, please feel free to reach out to our Cloud-Platform team via the same ticket, or you can email us at cloud-platform@e2enetworks.com.
Thank you for your patience and understanding.
We are currently experiencing performance degradation and node outages on a few nodes. Our engineering team is actively working to restore full service at the earliest. If your nodes are impacted, please share the node details with us at cloud-platform@e2enetworks.com and our team will prioritize and investigate your request promptly.
Dear Customer,
We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud will take place on 13th April 2026 (Monday). The details of the activity are as follows:
Upgrade Date: 13th April 2026 (Monday)
Upgrade Window: 10:00 PM – 10:05 PM
Region: All (Delhi/NCR and Chennai)
Downtime: 5 minutes (Only the MyAccount portal and all its API operations will be under maintenance. All existing nodes, workload and services will continue to operate without disruption.)
Purpose:
We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount Cloud to serve our customers more efficiently.
Impact:
During the maintenance activity, the Myaccount portal and its API operations won't be available. However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services, which are already running and are in working condition.
Recommendation:
Please consider the above maintenance & plan your activities accordingly.
We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.
If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.