Past Incidents

We are aware of reports from a small number of customers experiencing compute nodes becoming unreachable or appearing offline.

Our engineering team is actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Dear Customer,

We would like to inform you of a scheduled upgrade to the E2E Networks MyAccount Cloud platform. This maintenance is part of our ongoing efforts to enhance platform performance, reliability, and security through regular software and infrastructure updates.

Maintenance Details

Date: 23 June 2026 (Tuesday)

Time: 10:00 PM to 10:10 PM IST

Maintenance Window: 10 Minutes

Affected Region: Delhi-NCR

Expected Impact

During the maintenance window, resources hosted in the Delhi-NCR region will not be manageable through the MyAccount portal or APIs. Operations such as provisioning, power management, snapshots, backups, and other management actions for Delhi-NCR resources may be temporarily unavailable.

However, all existing workloads and services in the Delhi-NCR region will continue to run normally without interruption. Resources hosted in the Chennai region will remain fully operational and manageable, and all MyAccount portal and API operations related to Chennai resources will function normally throughout the maintenance period.

Recommendation

We recommend planning any management activities for Delhi-NCR resources outside the maintenance window to avoid any inconvenience.

We apologize for any inconvenience this may cause and appreciate your understanding and continued support. Should you have any questions or require assistance, please contact our Cloud Platform Team at cloud-platform@e2enetworks.com.

Best regards,

E2E Cloud Platform Team

Scheduled Window: June 17, 2026 | 9:00 PM – 10:00 PM IST

As part of our ongoing infrastructure optimization efforts, we will be migrating IPv6 network traffic from the legacy Noida Zone to our upgraded Delhi-NCR network infrastructure. This activity includes BGP routing updates designed to improve network resiliency, performance, and service reliability.

Expected Impact:

Customers with workloads associated with the affected IPv6 ranges may experience intermittent network fluctuations or brief service interruptions lasting approximately 2 – 5 minutes while routing changes are being applied.

Affected IPv6 Ranges:

• 2406:69c0:1000::/36

Our engineering team will actively monitor the maintenance activity and work to ensure a seamless transition with minimal customer impact.

If you have any questions or require further assistance, please contact us at cloud-platform@e2enetworks.com.

We appreciate your understanding and continued support.

Scheduled Window: June 12, 2026 | 10:30 PM – 04:30 AM IST

As part of our ongoing infrastructure optimization efforts, we will be migrating network traffic from the legacy Noida Zone to our upgraded Delhi-NCR network infrastructure. This activity includes BGP routing updates designed to improve network resiliency, performance, and service reliability.

Expected Impact:

Customers with workloads associated with the affected IP ranges may experience intermittent network fluctuations or brief service interruptions lasting approximately 3 – 6 minutes while routing changes are being applied.

Affected IP Ranges:

• 164.52.192.0/21 - [164.52.192.1 - 164.52.199.254]
• 91.203.132.0/22 - [91.203.132.1 - 91.203.135.254]
• 164.52.200.0/21 - [164.52.200.1 - 164.52.207.254]
• 101.53.136.0/21 - [101.53.136.1 - 101.53.143.254]
• 101.53.152.0/21 - [101.53.152.1 - 101.53.159.254]
• 164.52.208.0/20 - [164.52.208.1 - 164.52.223.254]
• 205.147.96.0/22 - [205.147.96.1 - 205.147.99.254]
• 101.53.130.0/23 - [101.53.130.1 - 101.53.131.254]
• 216.48.176.0/20 - [216.48.176.1 - 216.48.191.254]
• 116.204.172.0/22 - [116.204.172.1 - 116.204.175.254]

Our engineering team will actively monitor the maintenance activity and work to ensure a seamless transition with minimal customer impact.

If you have any questions or require further assistance, please contact us at cloud-platform@e2enetworks.com.

We appreciate your understanding and continued support.

Dear Customer,

We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud Console and TIR Portal will take place on 9 June 2026 (Tuesday). The details of the maintenance activity are as follows:

Maintenance Date: 9 June 2026 (Tuesday)

Maintenance Window: 6:30 AM IST – 6:40 AM IST

Region: All Regions (Delhi-NCR & Chennai)

Expected Downtime: 10 Minutes

Affected Services:

• MyAccount Cloud Console: https://myaccount.e2enetworks.com/
• TIR Portal: https://tir.e2enetworks.com/

During the maintenance window, the MyAccount Cloud Console, TIR Portal, and their associated API operations will be temporarily unavailable. All existing customer nodes, workloads, applications, and running services will continue to operate normally without any disruption.

Purpose of Maintenance

At E2E Networks, we continuously follow industry best practices to keep our software and infrastructure updated with the latest enhancements and security patches. This upgrade activity is part of our ongoing efforts to improve platform performance, security, reliability, and operational efficiency. The maintenance will help us further optimize the management and delivery of our cloud services.

Impact

During the maintenance window:

• Access to the MyAccount Cloud Console and TIR Portal will be unavailable.
• API operations related to these portals will not be accessible.
• Existing customer resources, including running virtual machines, appliances, applications, and services, will remain unaffected and continue to function normally.

Recommendation

We request that you plan your activities accordingly and avoid performing any portal-related operations during the maintenance window.

We regret any inconvenience this may cause and appreciate your understanding and continued support.

If you have any questions or require assistance, please contact us at cloud-platform@e2enetworks.com, and our Platform Team will be happy to assist you.

Regards,

E2E Networks Limited

Dear Valued Customer,

We would like to inform you that our primary support number (+91-11-4117-1818) may be temporarily unreachable due to ongoing maintenance activities.

During this period, our support team remains available and can be reached at the following alternate number:

Support (Temporary): +91 81484 86176

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will notify you once the maintenance is complete and the primary support line is fully operational again.

If you require any assistance, please do not hesitate to contact us on the alternate support number.

Thank you for your continued support.

Best Regards,

Support Team