Past Incidents

Dear Customers,

We are currently investigating a network issue impacting customer nodes within the IP range 164.52.192.0/21.

Affected virtual machines and services in this network may be unreachable or experiencing connectivity issues. Initial investigation indicates that the issue is related to a core network component.

Our engineering team is actively working to identify the root cause and restore services at the earliest possible time.

Impact:

• Customer VMs within the 164.52.192.0/21 network may be down or inaccessible.

• Network connectivity to affected services may be intermittent or unavailable.

We will continue to provide updates as more information becomes available.

We sincerely apologize for the inconvenience caused and appreciate your patience while we work on resolving the issue.

Regards,

Cloud Platform Team

E2E Networks

Dear Customer,

We would like to inform you about a planned maintenance activity scheduled during the below maintenance window.

Upgrade Date: 20th May 2026 (Thursday) Upgrade Window: 7:00 PM to 7:05 PM IST Region: Delhi/NCR

Downtime: 0 (All existing workloads and services will continue to operate without disruption.)

Purpose:

At E2E Networks, we continuously follow best practices to keep our software and hardware stacks upgraded and patched in order to enhance performance and security. This maintenance activity is planned as part of the same initiative and will help improve and optimize the management and operations of the TIR AI/ML platform to serve our customers more efficiently.

Impact:

No downtime is expected for running workloads and services. However, you may observe intermittent issues while creating or managing resources during the maintenance window.

Recommendation:

Please consider the above maintenance window and plan your activities accordingly.

We regret any inconvenience this may cause and appreciate your continued support.

If you have any queries regarding this activity, please raise a support ticket through the support section of the MyAccount portal or email us at cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Best regards, E2E Networks Ltd.

Dear Customer,

We would like to inform you about a planned maintenance activity scheduled during the below maintenance window.

Upgrade Date: 14th May 2026 (Thursday) Upgrade Window: 7:00 PM to 7:05 PM IST Region: Delhi/NCR

Downtime: 0 (All existing workloads and services will continue to operate without disruption.)

Purpose:

At E2E Networks, we continuously follow best practices to keep our software and hardware stacks upgraded and patched in order to enhance performance and security. This maintenance activity is planned as part of the same initiative and will help improve and optimize the management and operations of the TIR AI/ML platform to serve our customers more efficiently.

Impact:

No downtime is expected for running workloads and services. However, you may observe intermittent issues while creating or managing resources during the maintenance window.

Recommendation:

Please consider the above maintenance window and plan your activities accordingly.

We regret any inconvenience this may cause and appreciate your continued support.

If you have any queries regarding this activity, please raise a support ticket through the support section of the MyAccount portal or email us at cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Best regards, E2E Networks Ltd.

We are currently experiencing minor degradation on a few compute nodes. Our engineering team is actively investigating the issue and working to restore normal operations at the earliest.

If your nodes are impacted, please share the node details with us at cloud-platform@e2enetworks.com. Our team will prioritize and investigate your request promptly.

Our next update will be shared by 5:30 PM IST on 12th May 2026.

Dear Customer,

We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud will take place on 4th May 2026 (Monday). The details of the activity are as follows:

Upgrade Date: 4th May 2026 (Monday)

Upgrade Window: 10:00 PM – 10:10 PM

Region: All (Delhi-NCR & Chennai)

Downtime: 10 minutes (Only the MyAccount portal and all its API operations will be under maintenance. All existing nodes, workload and services will continue to operate without disruption.)

Purpose:

We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security

and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount Cloud to serve our customers more efficiently.

Impact:

During the maintenance activity, the Myaccount portal and its API operations won't be available.

However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services, which are already running and are in working condition.

Recommendation:

Please consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Best Regards,

E2E Cloud Platform Team