All systems are operational

Past Incidents

8th September 2021

No incidents reported

7th September 2021

No incidents reported

6th September 2021

No incidents reported

5th September 2021

No incidents reported

4th September 2021

No incidents reported

3rd September 2021

No incidents reported

2nd September 2021

Deployment - EOS | Resolved

The EOS deployment is completed. Please reach out to cloud-platform@e2enetworks.com

Deployment - EOS

We are undergoing maintenance activity for EOS services at 5.45 PM The operations on EOS from myaccount portal will be affected during the deployment. However, there won't be any effect on all direct operations

1st September 2021

Partial Outage - EOS

We are investigating reports of access issues with EOS and are investigating this - The issue being diagnosed is of errors in uploading new objects. At the same time, existing objects were accessible 12:00 PM September 1 2021

  • The cluster has been stable after the fix and no recurrence of any upload issues on the EOS have been observed

    • September 1st 1:00 PM

  • The cluster has been stable for the last 12 hours and the fixes are made persistent

  • We had an issue in one of our EOS clusters where the cluster was slow in syncing. This led to errors in traffic to those particular nodes. We have deployed a temporary fix to speed up the sync...

    We are also optimising this further to ensure no recurrence of the issue and prioritising sync process IO to eliminate errors. We are currently monitoring the cluster after the fix and its working normally as expected.

    12:30 PM September 1 2021

    • 31st August 2021

    No incidents reported

    30th August 2021

    No incidents reported

    29th August 2021

    No incidents reported

    28th August 2021

    No incidents reported

    27th August 2021

    No incidents reported

    26th August 2021

    No incidents reported

    25th August 2021

    No incidents reported

    24th August 2021

    No incidents reported

    23rd August 2021

    No incidents reported

    22nd August 2021

    No incidents reported

    21st August 2021

    No incidents reported

    20th August 2021

    No incidents reported

    19th August 2021

    No incidents reported

    18th August 2021

    No incidents reported

    17th August 2021

    Partial Network Outage - Resolved
    1. INCIDENT DETAILS:

    A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

    B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs and did not find any internal issue in the network and reported the same issue to ISP team.

    1. ANALYSIS & ROOT CAUSE: ISP Team confirmed they are observing drop in the traffic and checking it further. They identify the issue with one of the ISP and opened a ticket with them. The identified ISP team confirmed the internal outage from their side and they will be sharing the final RCA in next 1-2 days.

    2. Actions Taken to Resolve the Issue: We have manually disabled the identified ISP in our network therefore all the traffic automatically shifted to another ISP and confirmed from the customers that issue is resolved for them post disabling the ISP in the network.

    Partial Network Outage

    The issues have been resolved by shifting the link to the alternate links and the traffic is normal.

    Partial Network Outage

    There is an outage on one of the redundant upstream ISP links and traffic is being switched to an alternate link

    16th August 2021

    No incidents reported

    15th August 2021

    No incidents reported

    14th August 2021

    No incidents reported

    13th August 2021

    No incidents reported

    12th August 2021

    No incidents reported

    11th August 2021

    No incidents reported

    10th August 2021

    No incidents reported

    9th August 2021

    Partial Network Outage - Resolved
    1. INCIDENT DETAILS:

    A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

    B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs, we observed the high DDoS alert on one of our network.

    1. ANALYSIS & ROOT CAUSE: Soon after the issue was observed, the incoming traffic was mitigated on our network.

    2. Actions Taken to Resolve the Issue: We have manually disabled the network of the relevant server in our network therefore all the traffic started to functional normally.

    Partial Network Outage

    The relevant server traffic which was causing DDoS suspended in our network.

    Partial Network Outage

    There was an high incoming DDoS on one of the server.

    Partial Network Outage

    We are investigating reports of a network issue and are currently diagnosing this.