Partial Network Outage - Resolved Monday 9th August 2021 12:35:00


A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs, we observed the high DDoS alert on one of our network.

  1. ANALYSIS & ROOT CAUSE: Soon after the issue was observed, the incoming traffic was mitigated on our network.

  2. Actions Taken to Resolve the Issue: We have manually disabled the network of the relevant server in our network therefore all the traffic started to functional normally.