All systems are operational

Stickied Incidents

28th November 2025

Nodes Myaccount 3rd Generation offerings Backend Upgrade Activity [Delhi-NCR Region]

Dear Customer,

We would like to inform you that a rolling backend software upgrade for MyAccount 3rd Generation offerings has been scheduled as per the details below:

Maintenance Window: Daily between 10:00 PM – 11:00 PM

Date Range: Friday, 28th Nov 2025 to Sunday, 7th Dec 2025

Region: Delhi-NCR

Downtime: None

Purpose

At E2E Networks, we follow best practices to keep our platform updated, secure, and optimized. As part of this ongoing initiative, we will be performing backend software upgrades for:

  • MyAccount 3rd Generation Node Plans (e.g., C3, M3, SDC3, E1 Series)
  • DBaaS appliances
  • Volume (Block Storage)

These upgrades will be carried out in a phased manner during the specified maintenance window.

Impact

  • No downtime is expected.
  • All existing nodes, appliances, and volumes will continue to run normally.
  • During the daily maintenance window, users may experience brief I/O latency or momentary delays as background operations adjust.
  • All services will remain available throughout this activity.

Recommendation

No action is required from your side. However, we request you to plan your activities keeping the above maintenance window and date range in mind.

For any queries, please reach out to us at cloud-platform@e2enetworks.com. Our platform team will be happy to assist you.

We appreciate your understanding and continued support.

Best regards,

E2E Networks Ltd.

Past Incidents

28th August 2021

No incidents reported

27th August 2021

No incidents reported

26th August 2021

No incidents reported

25th August 2021

No incidents reported

24th August 2021

No incidents reported

23rd August 2021

No incidents reported

22nd August 2021

No incidents reported

21st August 2021

No incidents reported

20th August 2021

No incidents reported

19th August 2021

No incidents reported

18th August 2021

No incidents reported

17th August 2021

Partial Network Outage - Resolved
  1. INCIDENT DETAILS:

A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs and did not find any internal issue in the network and reported the same issue to ISP team.

  1. ANALYSIS & ROOT CAUSE: ISP Team confirmed they are observing drop in the traffic and checking it further. They identify the issue with one of the ISP and opened a ticket with them. The identified ISP team confirmed the internal outage from their side and they will be sharing the final RCA in next 1-2 days.

  2. Actions Taken to Resolve the Issue: We have manually disabled the identified ISP in our network therefore all the traffic automatically shifted to another ISP and confirmed from the customers that issue is resolved for them post disabling the ISP in the network.

Partial Network Outage

The issues have been resolved by shifting the link to the alternate links and the traffic is normal.

Partial Network Outage

There is an outage on one of the redundant upstream ISP links and traffic is being switched to an alternate link

16th August 2021

No incidents reported

15th August 2021

No incidents reported

14th August 2021

No incidents reported

13th August 2021

No incidents reported

12th August 2021

No incidents reported

11th August 2021

No incidents reported

10th August 2021

No incidents reported

9th August 2021

Partial Network Outage - Resolved
  1. INCIDENT DETAILS:

A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs, we observed the high DDoS alert on one of our network.

  1. ANALYSIS & ROOT CAUSE: Soon after the issue was observed, the incoming traffic was mitigated on our network.

  2. Actions Taken to Resolve the Issue: We have manually disabled the network of the relevant server in our network therefore all the traffic started to functional normally.

Partial Network Outage

The relevant server traffic which was causing DDoS suspended in our network.

Partial Network Outage

There was an high incoming DDoS on one of the server.

Partial Network Outage

We are investigating reports of a network issue and are currently diagnosing this.

8th August 2021

No incidents reported

7th August 2021

No incidents reported

6th August 2021

No incidents reported

5th August 2021

No incidents reported

4th August 2021

No incidents reported

3rd August 2021

No incidents reported

2nd August 2021

No incidents reported

1st August 2021

No incidents reported

31st July 2021

No incidents reported

30th July 2021

Partial Network Outage - Resolved
  1. INCIDENT DETAILS:

A. Observations The E2E’s monitoring team received lots of servers unreachable alerts.

B. Immediate Actions Taken ( * ) • What action we have taken to identify the reported issue? Monitoring team immediately checked the alerts detail and identify that the issue with the selected pools. Therefore they immediately reported the issue to the network team. Network team verify all switches status and logs and did not find any internal issue in the network and reported the same issue to ISP team.

  1. ANALYSIS & ROOT CAUSE: ISP Team confirmed they are observing drop in the traffic and checking it further. They identify the issue with one of the ISP and opened a ticket with them. The identified ISP team confirmed the internal outage from their side.

  2. Actions Taken to Resolve the Issue: ISP have suspended / blocked the network in the network therefore all the started to respond normally once ISP took the action from their end.

Partial Network Outage

The relevant server traffic which was causing high DDoS attack on the network was suspended by the ISP.

Partial Network Outage

There was an high incoming DDoS traffic alert observed in ISP level.