‹ Apr–Jun 2022 ›
June 2022
E2E Object Storage (EOS) EOS name resolution issue

We are observing an issue in our EOS name resolution. This led to errors in accessing the buckets and objects intermittently.

We are troubleshooting and working on fixing the issue on priority.

We will keep you posted on this with further updates.

  • The issue is now rectified and the name resolution is working fine for buckets and objects. Please do write to us at cloud-platform@e2enetworks.com if you have any further issues or queries related to this.

    • Global issues with Cloudflare services and network

    Dear Customers,

    As per the Cloudflare System Status page, there is a global issue going on with Cloudflare services and networks. You can refer to the link below for more details on this https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

    The customers using Cloudflare services may observe errors or timeouts reaching Cloudflare’s network or services. We suggest our customers check the above link for the latest updates from Cloudflare on the issue.

  • The issue has been resolved. You can refer the below link for detailed RCA of the issue https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/?_gl=19co14k_gaNjc5MTcwMzg3LjE2NTUyOTIxMjU._gid*MTQyNDU2NzIzOC4xNjU1Nzk1MzQw

    • Backend Software Stack Upgrade - MyAccount Dashboard

    This is to inform you that there is a scheduled upgrade activity going on for our backend software stack version for MyAccount Dashboard on the 15th of June 2022 between 3:20 PM - 3:45 PM.

    During the maintenance activity, the access to MyAccount Dashboard will be affected. However, all the resources will work without any issues.

    We will update you as soon as

  • Activity completed and Myaccount Dashboard is up and accessible now.

    • E2E Object Storage (EOS) EOS name resolution issue

    We are observing an issue in our EOS name resolution. This led to errors in accessing the buckets and objects intermittently.

    We are troubleshooting and working on fixing the issue on priority.

    We will keep you posted on this with further updates.

  • The issue is now rectified and the name resolution is working fine for buckets and objects.

    Please do write to us at cloud-platform@e2enetworks.com if you have any further issues or queries related to this.

    • May 2022
    Networking Network Reachability Issue for NCR region

    We are observing and also reported network reachability issue in our Delhi(NCR) region zone. We are investigating it currently and will keep you posted on further findings.

  • The network is stable and no reachability or drops are being observed now. We are keeping a close watch over it and we'll keep on posted with further updates.

    • E2E Object Storage (EOS) EOS name resolution issue

    We are observing an issue in our EOS name resolution. This led to errors in accessing the buckets and objects intermittently.

    We are troubleshooting and working on fixing the issue on priority.

    We will keep you posted on this with further updates.

  • The issue is now rectified and the name resolution is working fine for buckets and objects.

    Please do write to us at cloud-platform@e2enetworks.com if you have any further issues or queries related to this.

    • Billing Payment Issue

    Due to some technical issues, there are payment failures being reported while making payment into virtual accounts. You are requested to make payment through “pay now” using alternative payment methods like debit/credit card etc.

    Please make the payment using the payment methods mentioned at link https://www.e2enetworks.com/help/knowledge-base/e2e-networks-payment-options/.

    Please feel free to contact us at +91-11-4084-4964 or email at billing-support@e2enetworks.com for any billing and payments related issue.

    Networking Non-Impacting Network Maintenance Activity

    This is to inform you about a scheduled network maintenance activity in our network.

    The details of the activity are given below for your reference.

    Maintenance Date: 10th May 2022

    Maintenance Window: 0130 hsr to 0530 hsr IST

    Location: IDC1 Noida

    Downtime: NIL

    Impact: There will be spike in the latency and the live sessions may be reinitiate once while performing the activity.

    We request you to take the above maintenance into consideration & plan your activities accordingly.

  • The Non-Impacting Network Maintenance Activity has been completed successfully. Kindly let us know on cloud-platform@e2enetworks.com if you are facing any issues relating to the maintenance

    • April 2022
    Core Network Switches Upgrade

    This is to inform you about a scheduled upgrade activity on our core network switches.

    Maintenance Date and window : 6th April 2022 from 0230 hsr to 0400 hsr IST

    Downtime: Partial (Fluctuation in the Network for less than 120 sec)

    Impact: There is a chance of network fluctuation for our few customers while performing the activity.

    Few important impact points related to this maintenance activity

    Myaccount Portal: Our E2E Myaccount portal will not be accessible during the downtime.

    Compute nodes: There will be a disconnect of the network (both public and private) for a period of 2 minutes or less for all the compute nodes in the Noida (NCR) location.

    Volumes (or BlockStorage): There will be a disconnect between the BlockStorage volumes and the nodes they are attached to which may cause I/O error while the volume is being accessed. We recommend verifying the accessibility of the BlockStorage volumes from the concerned node and trying unmounting and mounting the volume again if you face any issue in accessing it post activity. In case unmounting and mounting doesn’t make it accessible, try detaching and attaching the volume again post activity to get it functional again. Please refer here to know more about detaching and attaching BlockStorage volumes. We recommend you unmount the BlockStorage volumes before the activity and remount them once the activity is completed to avoid the aforementioned issues.

    Object Storage: The buckets and objects will not be accessible during the downtime period.

    We request you to take the above maintenance into consideration & plan your activities accordingly.

    Note: If you have a cluster-based setup on your compute nodes, due to this network interruption between nodes, there could be a break in the cluster. We suggest you set it on a standalone mode so that you can resume sync between them post the activity is completed.

    For example, if you have a PCS based cluster, DRBD cluster, Mongo Cluster, or any clusters, etc.

    We regret the inconvenience caused to you in this regard & look forward to receiving your continued support. If you have any queries, please reach out to us at cloud-platform@e2enetworks.com

  • The maintenance has been successfully completed and the total observed ping losses during the maintenance was around 20 packets. Kindly let us know on cloud-platform@e2enetworks.com if you are facing any issues relating to the maintenance