Dear Customer,

We would like to inform you that a rolling backend software upgrade for MyAccount 3rd Generation offerings has been scheduled as per the details below:

Maintenance Window: Daily between 10:00 PM – 11:00 PM

Date Range: Friday, 28th Nov 2025 to Sunday, 7th Dec 2025

Region: Delhi-NCR

Downtime: None

Purpose

At E2E Networks, we follow best practices to keep our platform updated, secure, and optimized. As part of this ongoing initiative, we will be performing backend software upgrades for:

• MyAccount 3rd Generation Node Plans (e.g., C3, M3, SDC3, E1 Series)
• DBaaS appliances
• Volume (Block Storage)

These upgrades will be carried out in a phased manner during the specified maintenance window.

Impact

• No downtime is expected.
• All existing nodes, appliances, and volumes will continue to run normally.
• During the daily maintenance window, users may experience brief I/O latency or momentary delays as background operations adjust.
• All services will remain available throughout this activity.

Recommendation

No action is required from your side. However, we request you to plan your activities keeping the above maintenance window and date range in mind.

For any queries, please reach out to us at cloud-platform@e2enetworks.com. Our platform team will be happy to assist you.

We appreciate your understanding and continued support.

Best regards,

E2E Networks Ltd.