Past Incidents

Dear Customer, We would like to inform you of a temporary storage degradation that recently affected workloads on the TIR platform. As part of a planned storage expansion, a rebalancing operation was triggered to redistribute data across the storage pool. While this process is essential to ensure the long-term scalability and performance of our infrastructure, it temporarily impacted the accessibility of certain storage workspaces. We first observed this behavior around 4:00 PM IST. During this period, you may have experienced slowness in operations such as workload creation or restarts, due to delayed access to the underlying storage. Current Status:

• We have not observed any further anomalies or degradation since 8:00 PM.
• All core platform services are stable.
• We continue to actively monitor the platform to detect and address any potential issues proactively.

If you notice any unexpected behavior or performance concerns, please don’t hesitate to raise a support ticket via the [MyAccount portal] so our team can assist you promptly. We appreciate your patience and understanding during this maintenance activity and remain committed to maintaining a high level of service reliability.

Dear Customer,

We would like to inform you about a scheduled maintenance activity for the E2E Networks TIR Cloud Console (https://tir.e2enetworks.com/) on 9th June 2025 (Monday).

Details of the Activity:-

Maintenance Date: 9th June 2025 (Monday)

Maintenance Window: 8 PM - 9 PM

Region: Delhi/NCR

Downtime: 0 Minutes (The TIR portal will be under maintenance; however, existing workloads are expected to remain unaffected.)

Purpose: At E2E Networks, we continuously strive to adopt best practices to ensure our software and hardware stacks are upgraded and patched for enhanced performance and security. This maintenance is part of that initiative, aimed at improving and optimizing the functionality of the TIR Cloud Console to better serve our customers.

Impact: During the maintenance activity:

• The TIR portal and API-based operations will be unavailable.

• There will be no impact on your existing resources, such as nodes, inference, or services, which will remain operational.

Recommendation: We kindly request you to plan your activities accordingly, keeping this maintenance window in mind.

We apologize for any inconvenience caused and appreciate your continued support. If you have any questions or concerns, please feel free to submit a ticket through our MyAccount portal at https://myaccount.e2enetworks.com/accounts/login or email us at cloud-platform@e2enetworks.com. Our platform team will be happy to assist you.

Thank you for your understanding.

Best regards,

E2E Networks Limited

Dear Customer,

We would like to inform you that we are currently performing emergency maintenance on our TIR infrastructure.

Impact:

• Creation of new nodes (notebooks) is temporarily unavailable.

• Existing nodes may become unresponsive or stop functioning during this period.

Our engineering team is actively working to restore full functionality at the earliest. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

The estimated time of restoration is 9:30 PM.

We will continue to provide timely updates as the maintenance progresses. For any critical issues or further assistance, please feel free to reach out to our support team.

Thank you for your continued support and cooperation.

Best regards,

E2E Networks Ltd.