Dear Customer,

We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount cloud console will take place on 5th April 2025 (Saturday). The details of the activity are as follows:

Upgrade Date: 5th April 2025 (Saturday)

Upgrade Window: 11:20 PM – 11:40 AM

Region: All (Delhi/NCR and Mumbai)

Downtime: 20 minutes (Only the MyAccount portal will be under maintenance. All nodes and services will continue to operate without disruption.)

Purpose: We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount cloud console to serve our customers more efficiently.

Impact: During the maintenance activity, all the Myaccount and API based operations won't be available. However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services which are already running and are in working condition.

Recommendation: Please consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Dear Customer, We would like to inform you that Node Monitoring will undergo maintenance on April 1, 2025, from 12 PM to 2 PM IST.

During this time, monitoring data will be temporarily unavailable as we perform essential maintenance operations.

We apologize for any inconvenience this may cause and appreciate your understanding.

For any urgent assistance, please reach out to us at cloud-platform@e2enetworks.com

Thank you for your patience and support.

We have received an alert indicating that new nodes are not deploying. Our team is actively investigating the issue.