Dear Customer
We are currently facing an outage in our primary cloud zone Delhi NCR 1. The outage started at 2:31 AM IST, May 11th, 2024. This DC facility is operated by NTT and we currently have a power issue in the facility. We are working with NTT to restore services in the facility.
We expect the total recovery time to take up to 48 hours for all services to be restored. We deeply regret the inconvenience caused.
We have brought up a majority of the infrastructure and customer resources. We have made live MyAccount Portal, http://myaccount.e2enetworks.com to help manage the instances.
For further assistance or inquiries regarding this event, please contact cloud-platform@e2enetworks.com
We have worked with our DC partners to stabilize the power infrastructure and network at the cloud zone Delhi NCR 1. We are in the process of getting customer machines up and we have already brought up more than 70% of the infrastructure as of 10 AM IST, May 11 2024
We are working further to get the rest of the infrastructure as soon as possible. We expect this to be tentatively completed by 4 PM May 11th 2024.
For further assistance or inquiries regarding this event, please contact cloud-platform@e2enetworks.com