Past Incidents

Dear Customer,

This is to inform you that we have scheduled an upgrade activity for MyAccount 3rd Generation offerings Backend on the 1st of March 2024.

The Details of the Activity are shared below:

Upgrade Date: 1st March 2024

Upgrade Window: 9 PM-4 AM

Region: All (Delhi/NCR and Mumbai)

Downtime: Nill

Purpose:

We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security. This activity is also planned as part of the same initiative. Maintenance would help us in improving and optimizing the management of the Myaccount 3rd Generation offerings.

Impact:

During the maintenance activity, you won't be able to perform operations such as creation, deletion, volume attach and detach, manual and scheduled snapshots for 3rd Generation Node Plans such as C3, M3, SDC3 etc. along with DBaaS appliances and Volume(Blockstorage). However, the nodes, appliances and volumes already running and in use will continue to function as normal.

Recommendation:

We request you consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard and look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com and our platform team will gladly assist you.

Best regards,

E2E Networks Ltd.

Dear Customer,

We would like to inform you that an upgrade activity is planned for the E2E Networks Myaccount cloud console on February 5, 2024.

Details of the activity:

Upgrade Date: 5th February 2024 (Monday)

Upgrade Window: 9:00 PM - 10:00 PM IST

Region: All (Delhi/NCR and Mumbai)

Downtime: 30 Minutes

During this period, the MyAccount portal and APIs will undergo maintenance. However, all your existing nodes and services will continue to run without disruption.

Purpose:

The primary objective of this upgrade activity is to add Project-Based Access Control and Upgraded IAM features on MyAccount. For more details on these changes, please visit https://www.e2enetworks.com/blog/myaccount-to-introduce-project-based-access-control-and-upgraded-iam

Impact:

During the maintenance activity, Myaccount and API-based operations will be temporarily unavailable. However, there will be no impact on existing customer resources such as nodes, appliances, or services that are already running and in working condition.

Recommendation:

Please consider the scheduled maintenance and plan your activities accordingly.

We apologize for any inconvenience this may cause and appreciate your continued support.

For any queries, please contact cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Thank you,

E2E Networks Platform Team