Dear Customer,

We would like to inform you that a backend upgrade activity for MyAccount 3rd Generation offerings has been scheduled as per the details below:

Upgrade Date: 25th September 2025

Upgrade Window: 09:00 PM – 11:55 PM

Region: Delhi-NCR

Downtime: None

Purpose:

At E2E Networks, we are committed to following best practices to keep our software and hardware stacks updated and secure. This maintenance activity is part of that ongoing initiative and will help us enhance the performance and optimization of the MyAccount 3rd Generation offerings.

Impact:

During the maintenance window, operations such as creation, deletion, volume attach/detach, and manual/scheduled snapshots for 3rd Generation Node Plans (e.g., C3, M3, SDC3, E1 Series), DBaaS appliances, and Volume (Block Storage) will be temporarily unavailable. However, all existing nodes, appliances, and volumes that are already running will continue to function normally.

Recommendation:

We kindly request you to plan your activities accordingly, keeping the above maintenance window in mind. We regret any inconvenience this may cause and appreciate your continued support.

For any queries, please reach out to us at cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Best regards,

E2E Networks Ltd.

We are currently experiencing degradation on a few nodes. Our engineering team is actively working to identify the root cause and restore full performance.

We will share further updates as soon as more information is available. Next update by 10:30 PM IST.

Thank you for your patience.

Dear Customer,

We would like to inform you about a scheduled maintenance activity on the TIR platform to enhance performance and reliability.

Maintenance Details:-

• Date: Thursday, 28th August 2025
• Time: 9:30 AM – 10:00 AM IST
• Platform: TIR
• Expected Downtime: Up to 30 minutes

Impact During the Maintenance Window: During this period, the following services will not be accessible:

• Model Endpoints (Inference)
• Nodes (Workspace and Datasets)
• Vector Database
• Pipelines
• TIR Console
• Access via SDKs and APIs will also be temporarily unavailable.

Purpose of the Upgrade: This maintenance is part of our ongoing efforts to ensure improved performance, stability, and reliability for your applications running on the TIR platform.

Recommendation: We recommend planning your activities to accommodate the scheduled downtime. At E2E Networks, we are committed to providing secure, reliable, and high-performance services.

For any questions or assistance, please raise a support ticket by emailing us at cloud-platform@e2enetworks.com.

Best regards,

E2E Networks Limited