Dear Customer,

We would like to inform you that a scheduled upgrade activity for the E2E Networks MyAccount Cloud will take place on 13th April 2026 (Monday). The details of the activity are as follows:

Upgrade Date: 13th April 2026 (Monday)

Upgrade Window: 10:00 PM – 10:05 PM

Region: All (Delhi/NCR and Chennai)

Downtime: 5 minutes (Only the MyAccount portal and all its API operations will be under maintenance. All existing nodes, workload and services will continue to operate without disruption.)

Purpose: We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount Cloud to serve our customers more efficiently.

Impact: During the maintenance activity, the Myaccount portal and its API operations won't be available. However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services, which are already running and are in working condition.

Recommendation: Please consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.