Past Incidents

Dear Customer,

We would like to inform you that an upgrade activity is planned for the E2E Networks Myaccount cloud console on February 5, 2024.

Details of the activity:

Upgrade Date: 5th February 2024 (Monday)

Upgrade Window: 9:00 PM - 10:00 PM IST

Region: All (Delhi/NCR and Mumbai)

Downtime: 30 Minutes

During this period, the MyAccount portal and APIs will undergo maintenance. However, all your existing nodes and services will continue to run without disruption.

Purpose:

The primary objective of this upgrade activity is to add Project-Based Access Control and Upgraded IAM features on MyAccount. For more details on these changes, please visit https://www.e2enetworks.com/blog/myaccount-to-introduce-project-based-access-control-and-upgraded-iam

Impact:

During the maintenance activity, Myaccount and API-based operations will be temporarily unavailable. However, there will be no impact on existing customer resources such as nodes, appliances, or services that are already running and in working condition.

Recommendation:

Please consider the scheduled maintenance and plan your activities accordingly.

We apologize for any inconvenience this may cause and appreciate your continued support.

For any queries, please contact cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Thank you,

E2E Networks Platform Team

Dear Customers,

This is to inform you that we have scheduled an upgrade activity for the E2E Networks Myaccount cloud console on the 7th of January 2024. The Details of the activity are shared below:

Upgrade Date: 7th January 2024(Sunday)

Upgrade Window: 1AM - 1.30AM

Region: All (Delhi/NCR and Mumbai)

Downtime: 30 Minutes (Only the MyAccount portal is under maintenance. All nodes and services will run without disruption)

Purpose:

We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security and this activity is also planned as part of the same initiative. The upgrade will help us in improving and optimising the process and management of the Myaccount cloud console to serve our customers more efficiently.

Impact:

During the maintenance activity, all the Myaccount and API based operations won't be available. However, there won't be any effect due to the maintenance on any of the existing customer resources like nodes/appliances/services which are already running and are in working condition.

Recommendation:

Please consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard & look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

This is to inform you that we have scheduled an upgrade activity for E2E Networks Myaccount Cloud Console on the 18th of October 2023.

The details of the activity are shared below:

Upgrade Date: 18th of October 2023

Upgrade Window: 9:00 pm - 9:30 pm

Region: All (Delhi/NCR and Mumbai)

Downtime: 15 minutes (Only the Myaccount portal will be under maintenance, along with API-backed operations. All existing nodes and services will run without disruption.)

Impact:

During the maintenance activity, Myaccount Cloud Portal-based operations, such as creating new nodes, saving images, managing volumes and appliances, and performing actions on existing nodes (e.g., stopping, starting, deleting nodes, deleting saved images, attaching/detaching volumes, redeploying existing appliances), will be affected during the maintenance period. However, there won't be any impact on any of the existing customer nodes, appliances, or services that are already running and in working condition.

Recommendation:

We kindly request you to consider this maintenance and plan your activities accordingly.

If you have any queries regarding this, please feel free to write an email to cloud-platform@e2enetworks.com, and our platform team will be happy to assist you.

Dear Customer,

This is to inform you that we have scheduled an upgrade activity for MyAccount Volume (Block Storage) backend stack on the 14th of September 2023.

The Details of the Activity are shared below:

Upgrade Date: 14th Sep 2023 Upgrade Window: 9 PM-4 AM Region: All (Delhi/NCR and Mumbai) Downtime: Nill

Purpose: We at E2E Networks always pursue the best practices to keep our software and hardware stacks upgraded and patched to enhance performance and security. This activity is also planned as part of the same initiative. The maintenance would help us in improving and optimizing the management of the Myaccount Volume feature.

Impact: During the maintenance activity, the MyAccount Volume operations like new Volume creation, Attach, Detach, Deletion, Snapshot and Scheduled Snapshot will be unavailable, however, the already attached volumes in use by the nodes will keep on working as it is.

Recommendation: We request you consider the above maintenance & plan your activities accordingly.

We regret the inconvenience caused to you in this regard and look forward to receiving your continued support.

If you have any queries regarding this, email cloud-platform@e2enetworks.com and our platform team will be happy to assist you.